Here you will find our most frequently asked questions, you can use the search bar to search questions that have already been answered or filter by a specific category.
If there’s anything we haven’t answered please feel free to call or chat with us.
The best way to stay up to date with miltonandking.com is to add yourself to our mailing list. Weekly emails are sent out updating customers on new brands, new product releases and stylish ways others have used our products. Alternatively, check out our New Arrivals section in main category.
If you have any Technical Issues whilst using the site, please contact our Customer Service Department and we will assist you immediately.
We are restricted from charging your credit card more than one time. However, if you see multiple charges on your credit card then you either:
(a) had to submit your order more than one time due to address verification problems or
(b) upgraded your shipping.
When you place your order we receive an authorization for the amount of your order.
Please contact our Customer Service Department if the charge needs to be removed and we can assist.
To use the discount code you have to enter it into the checkout of your order. After you have finished shopping, click on your shopping bag. Underneath the items added is a “Discount / Coupon Code” input. Enter your Code into this section and Click Apply. The discount will then be applied to your order and can be finished as usual.
Please Note: Promotional / Discount codes can only be used once and cannot be combined with any other discount or promotion.
You may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart, or you can send copies of your wish list to others in hopes of making your wishes come true.
Please note, items added to your wish list do not ensure later availability. (You must login to use the wish list feature). You may always login by clicking “Sign In” on the menu bar at the top of any page.
To protect your security, we only accept orders online. To place an order please use the shopping cart on our website – our friendly staff will be happy to help you out using the live chat feature.
You may cancel your order up until your order has begun being processed. To cancel your order please get in touch with us as soon as possible.
Contact our Customer Services team, providing your name, home address, details of the order and, where available, your phone number and email address.
Your tracking information will be emailed to you as soon as your order leaves our facility; we recommend keeping an eye on your spam folder as well as your inbox since a lot business emails are directed there automatically!
All confirmation emails are sent from [email protected]. Please contact us by email with your full name and order number and we will confirm your order.
Sure. You may make changes to your order up until your order has begun being processed. Please contact us by email with the order modifications you would like. Please note that not all changes can be guaranteed as the order may be too far into the shipping process. Ensuring that your order is correct in the Review & Buy section of the site is always the best policy to save any disappointment at a later date. If your modification cannot be made, please remember that our returns policy is friendly and flexible, so most changes can be made after the order is received.
Yes, shopping at Milton & King is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Milton & King ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee. miltonandking.com will never ask for your credit cards pin number during the checkout process.
Milton & King is proud to accept Visa and MasterCard. We also accept PayPal as major form of payment. We do not accept cash, cheques or cash-on-delivery (C.O.D.).
We offer the following currencies. Australian Dollars, US Dollars, Pound Sterling and Euros. The Price displayed is dependent on the location you have selected to view our site.
Once you’re done shopping, checking out is easy. You may view the items you have added to your cart by clicking “Shopping cart” icon on the menu bar at the top of any page.
Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the right of items, and then by clicking “update cart” after all quantity adjustments have been made. Once you are ready to checkout with the items in your shopping cart, click on the “checkout” button in your shopping cart. At this point if you have not registered with us before, you will have the option to click on “register” to sign-up for a new account or purchase as a guest. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.
Please note that an email address is required for all orders placed on miltonandking.com. You will then be instructed through the steps of adding shipping details, billing information and choosing a payment method. Once the order is reviewed and completed, an order number will be issued on the screen. An order confirmation email will also be sent to your email address straight after the order is finalised. A shipping confirmation email will be emailed once the order has been shipped. An estimated shipping date will be supplied in this email, along with a tracking number for your reference.
You can search for items on our site a number of ways. If you know the style or name of what you want, you can enter this into the “Search store” on the top of any page on the site and we will find you everything related to your search. Alternatively, you can go directly to your favourite style and refine through category and colour. Once you have found your desired item, click “add to cart” to start the order process.
You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.
Afterpay is a new payment option available for online orders of Milton & King products at miltonandking.com. Afterpay allows customers residing in the United Sates to have their online Milton & King order shipped to them as per normal and pay for their order over four equal instalments, interest free.
Instalments by Afterpay is a payment service offered by US online retailers for shoppers who:
No, Afterpay is a service provided by Afterpay US, Inc. (“Afterpay”), which is a third party service provider also used by many other leading retailers in the United States.
Simply choose Afterpay as your payment option at the checkout.
For customers using Afterpay for the first time, you will need to provide payment details as usual to complete your purchase. However, once your first Afterpay order is approved by Afterpay and you activate your account by choosing a password, your Afterpay account will be created and you will be able to make more purchases using Afterpay by simply entering your Afterpay log in details upon checkout.
No, you may be declined if you have too many outstanding orders with Afterpay or in accordance with Afterpay’s terms and conditions. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting “Pay Now”) before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by using this link Contact Afterpay or by calling (CST)855 289 6014.
Afterpay is being introduced as another payment option, allowing you to order and receive items straightaway, without having to wait until you can pay in full for the order. Using Afterpay means you can pay your order off over four instalments, plus you can secure items before they sell out.
Assuming you meet all of the necessary criteria (noted below) and you don’t already have too many outstanding Afterpay orders, the approval process is instant.
When you pay for your Milton & King order using Afterpay, your order will be released for processing and dispatch as per any other order paid for in full at the time of order (eg. by credit card) and you can expect to receive your parcel according to your chosen delivery option timeframes.
Afterpay cannot be used to pay for products on backorder or pre-order because the availability of these items cannot be guaranteed. You can still purchase these items using our other convenient payment options.
No, you cannot split your payment for one order over Afterpay and any other payment method. You would need to place two separate orders – one to be paid for via Afterpay, and the other to be paid for by whatever other payment option you wish to use (e.g. credit card or Paypal).
You can first review Afterpay’s own “frequently asked questions” on their website. If you require further assistance about your Afterpay account you can contact Afterpay directly by sending an email to [email protected] or by calling 1300 100 729.
The payment relationship is between you and Afterpay, and at any time you can log into your Afterpay account to see your payment schedule and make a payment before the due date if you wish. Otherwise Afterpay will automatically deduct the instalments from your credit or debit card every fortnight.
Upon placing an order with Milton & King using Afterpay as your payment method, you will be sent an email from Afterpay showing your payment schedule.
Milton & King is unable to access your order once it has been placed. To ensure efficient processing, your order is closed as soon as it is processed, however once your order has been received, you can post any items that you no longer require back to Milton & King.
Yes. If a product is not right and you require a refund then the item must be returned to Milton & King by post in accordance with Milton & King Returns policy. In this case, refunds will be issued shortly after Milton & King processes your returned item/s. The returned item/s will create an adjusted Afterpay payment schedule (to remaining payments). Afterpay will communicate these payment changes to you via email.
When we receive your goods, Milton & King will advise Afterpay of the return and refund. The returned item/s will create an adjusted Afterpay payment schedule (to remaining payments. Afterpay will communicate these payment changes to you via email.
Yes, you can exchange an item(s) for replacement items(s) or a Milton & King returns card to the same value. In this case, your Afterpay payment schedule associated with the item(s) exchanged will not change.
No, because your Afterpay account will be linked to your nominated credit or debit card that has already been approved via your chosen credit/banking provider.
The Afterpay website provides a very comprehensive list of FAQs at: help.afterpay.com/hc/en-us. If you still can’t find out what you need here, contact Afterpay directly by using requests at Afterpay or calling (CST) 855 289 6014.
No, you simply need to choose Afterpay as your payment method at checkout.
The Afterpay instalments quoted on a product represent 1/4 (25%) of that product’s current price excluding any delivery charges that may be applicable.
Delivery costs (if applicable) will be added into the quoted instalment rate payable when you have selected your preferred delivery method at checkout, and have selected Afterpay as your preferred payment option.
Your approved spending limit with Afterpay will depend on their assessment of your ability to make repayments on your short instalment plan. This will largely be determined by your repayment history.
For those who have only recently joined Afterpay, spending limits will generally be smaller. However, the longer you are with Afterpay, spending responsibly and making repayments on time, your spending limits may increase.
Yes, the minimum order value (including delivery) for Afterpay is US$35.
Afterpay is available only on those products sold by Milton & King online at miltonandking.com that are marked with the Afterpay logo. If the Afterpay logo is not displayed, it means the product is not available to purchase using the Afterpay payment option.
If any item in your cart is not eligible for Afterpay, you can still pay with any of our other convenient payment options. Alternatively you can remove the ineligible items from your cart to proceed with payment by Afterpay.
You will not pay anything extra when you choose to use Afterpay as your payment option, You will pay your instalments directly to Afterpay in accordance with the payment schedule Afterpay will send to you via email. If a payment is due but not received by Afterpay in accordance with their payment schedule, late payment fees will apply (see the Afterpay website here for more details). In addition, because an Afterpay account is linked to your credit or debit card, standard card fees and charges may be applicable. You should refer to your card issuer’s terms and conditions for full details of these.
Our good friends at THIRTEEN DIGITAL went above and beyond to help us deliver a fantastic user experience.
Milton & King understands that you want to maintain your privacy. All information about you is kept confidential and will not be used in ways that you have not consented, and we will not sell or disclose any information that identifies you to a third party without your explicit approval, except to the extent necessary to comply with applicable law, legal process or in the event of a merger, consolidation, or sale of all or substantially all of Milton & King’s assets.
Sometimes, we will run a promotion or contest in conjunction with a third party. We may ask your permission to give that third party access to your name, address, and email address. You can opt out of this kind of offer at any time by emailing us.
We have hundreds of reviews of both the Milton & King products and Customer experiences on our website. You can read more about what our customers think here.
Our head office is located in Toowoomba, Australia. We have Distribution and Customer Service Centres situated in Austin, Texas and Manchester, UK.
When brainstorming names for the company, founders (and brothers) Richard and Bryce wanted something that sounded authentic, industry appropriate, and that had a deep personal connection. They came up with Milton & King. Which is simply the combination of their parent’s middle names. Nice one huh!
Yes!! With over 35 years in the contract furnishing market and specialising in producing custom furnishing textile solutions, with a particular focus in the hospitality and healthcare industries. It’s fair to say we know what we are doing.
We see the sustainability questions as being no longer just which fibre is used. The most extravagant act, in a sustainability sense, is to make a poor decision that requires premature replacement.
We also see a “whole of life” cycle needing to include product life, maintaining cost in both energy and dollars, environmental issues of production including use of pesticides, herbicides, dyes’ effects on waterways, etc.
This is not an equation that is easily balanced.
Often the question arises about the use of a non-renewable resource to produce fibres like polyester.
Some estimates put the quantity of natural gas & oil used in producing fibres, to be less than 1% – A tiny amount in the scheme of things – especially when weighted against many extravagant uses of such resources.
We have a minimum order of 5 yards on all fabric bases, except Erges and Sleeping Beauty which would be 10 yard minimum.
Topical flame retardant is where a chemical treatment is applied to a fabric. When that treatment is exposed to flame a gas is emitted and oxygen precluded, causing the flame to be extinguished. As this is a topical treatment it can be subject to deterioration over time, and also the emitted gas is usually fairly toxic. Inherent flame retardant is where the fibre itself contains the flame inhibitor. The latter is a more permanent for the life of the fabric and cannot wash or wear off.
Under the Australian Building Codes most public spaces are now required to have fabrics that comply with the flame retardancy requirements. Other suggested areas may include:
There are two well known test methods assessing the abrasion resistant of upholstery fabrics – Matindale and Wyzenbeek.
There is no best or worst – just appropriate and inappropriate. We have concentrated on polyester for the following reasons:
In sublimated printing, the ink actually “dyes” the fabric. The print is not just sitting on top of the fabric, as with other print processes. When the ink and fabric are heated, the pores of the synthetic fabric open and the ink turns into a gas, allowing it to enter the pores of the fabric. Once it cools the print is bonded and fused into the fabric. You cannot feel the print on the fabric and the final product is durable and machine washable.
There are many benefits. Because the fabric onto which we print can be as varied as robust waterproof upholstery, to a light reduction drapery, through to a fine sheer. In a word, CHOICE.
The dye sublimation process enables a more rapid response as we have the design or plain in stock – awaiting the choice of fabric.
Dye sublimation doesn’t adversely affect the performance of the fabric (flame retardant, waterproof finish, etc).
Not committing the stock design to fabric until required gives us lightness afoot to respond rapidly to demand. It reduces the stock holding costs which in turn keeps the price lower.
• . Dye sub print simply looks incredible compared to other print processes! The nature of sublimation makes colors pop and become extremely vibrant.
• Fabrics have a fluid and sophisticated appearance, which other medias can’t match.
• This process is versatile. What you see on our website are just some examples of what we can create!
• The print is as durable as the fabric itself, meaning it can’t be washed or scratched off, ever.
• Dye sub is a green process. Our inks are water based, as opposed to harsh solvent-based inks used in other printing processes. There are no harmful emissions in the sublimation process and printed fabrics do not need to be rinsed, so there is no consumption of water as with other textile dyeing processes.
Our rolls are considered DOUBLE rolls which means that each double roll is 30 feet long (a single roll is 15 feet long). If your project requires two double rolls, for example, just order two of our rolls. If you need two single rolls, order just one of our rolls.
Please don’t hesitate to email us at [email protected] with the wall dimensions (height and width) of each wall you’d like to cover with wallpaper and we can calculate how many wallpaper rolls you’ll need for you. It can be a bit complicated to figure out and more than happy to help! As a general rule of thumb, each wallpaper roll covers approximately 66 square feet once trim and pattern repeat are factored in, but this can vary depending on wall height and other factors. To make this process easier for you, Milton & King provides a wallpaper calculator on every product page. Simply enter your dimensions (height & width) and our calculator will provide you with the quantity of rolls you will need to order for your project.
We’ve even taken the design repeat into consideration when calculating how many rolls you will need.
It is very important to order the accurate number of rolls, as colors might vary between lots. We print in small lots and can’t guarantee a 100% color match between each lot. If in doubt, it’s best to order an extra roll. If you end up not needing it, we are happy to accept returns of unopened rolls within 30 days. If you do end up needing to order more wallpaper from a certain lot number, please put that lot number into the “Special Instructions and Lot Number Request” box during checkout.
We offer samples for all of our wallpapers. Samples are standard size A4 (8.5″ x 11″). We highly recommend purchasing a sample first to check colors. While our wallpaper photography is color matched to each product, colors can vary on different computer screens. Please note our samples are pre-cut and intended for color matching purposes, so while they should contain all the colors of the pattern, they likely will not include full elements of the pattern, like all the flowers or a bird.
We offer free shipping of sample orders. Samples ship via USPS first class mail without tracking, unless expedited shipping is chosen at checkout. Please allow 2-7 business days for samples to arrive in the US and up to 14 days internationally. We do not offer returns or exchanges on samples.
Pattern repeat measures the design on your wallpaper. It is the vertical distance between one point in the pattern and where that identical point appears again. Pattern repeats can vary in size and are important to keep in mind when deciding how much wallpaper to order.
A seam in which the wallpaper strips meet exactly, edge to edge. The two edges of the wallpaper should be touching but not overlapping. All Milton & King wall coverings are finished as a butted join for easy installation. A seam roller is a tool that can be used to seal the wallpaper seams and help smooth any edges that have lifted. Do not roll the seams too aggressively or you will push out all the adhesive.
When using Paste-the-Wall wallpaper, the paste is applied directly to the wall before hanging each strip. This wallpaper is made with a special backing that does not expand when wet; therefore, it does not need to soak as in other application methods. Using Paste-the-Wall wallpaper could cut your hanging time in half. Since the wallpaper does not need to soak prior to hanging, it can be hung more easily and quickly. Also, you won’t need to set up a pasting table which can also save you some of the mess and clean up.
Yes you can. Milton & King wallpapers are protected with two coats of a specially formulated glaze, making the non-woven base and paper top layer very durable and easy to clean. Dirt, dust and other marks can be simply cleaned using a damp cloth with soapy water. Make sure you do not get the wallpaper too wet. It is best to have a dry cloth with you to wipe up the excess solution. Finish this washing process by rinsing the wallpaper with a lightly dampened cloth or sponge with water alone. Then immediately dry the wallpaper with a terry-cloth towel. Stains caused by grease and oil, ball point pen, felt tip markers, crayons etc, may be removed using a solvent cleaner like methylated spirits or acetone. Note: Please use caution when using these cleaners as Milton & King accept no responsibility for any loss or damage that may occur from their use or during cleaning.
Probably the biggest misconception is the belief that pattern repeat and pattern match are one and the same thing, it simply being a different word. This is not the case and it needs to be clearly appreciated that pattern repeat can be very different from pattern match. The purpose of the Pattern Match is to identify where, in relation to the other side of the wallpaper (across the width), the matching part of the design is. To help with this you will find our wallpapers are trimmed through the design for ease of matching on hanging. If the matching half of the design falls on the same horizontal plane as the other side, then it is a straight match. If, on the other hand, the matching part of the design falls somewhere between two match points, in relation to the other side of the sheet, then it is a drop match. The other type or match is a random match or free match. This is one in which the pattern matches no matter how adjoining strips are positioned. Stripes are a good example. Please note, patterns with a large pattern repeat or a drop match require additional wallpaper to account for wastage.
We always strive to have your goods delivered in perfect condition, if you do receive a faulty or damaged item please contact us at Milton & King Support and we will try to put this right as quickly as possible.
All faulty or damaged goods need to be reported to us within 14 days.
If you wish to exchange an item, simply let us know which replacement item you would like by emailing [email protected]
Once we have received and processed your return, we will ship the replacement item to you.
We want you to be completely satisfied with your purchase. In the unlikely event one of our products does not meet your expectations, we will be happy to offer you a replacement, refund or exchange. It is of the upmost importance to Milton & King to deal with your concerns quickly, efficiently and fairly and be completely transparent in everything we do.
We understand that from time to time you may wish to return a product to us. We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances. This returns policy applies to customers irrespective of your geographical location. This policy does not affect any statutory rights you may have (under such consumer rights legislation that may be currently enacted).
All refunds will be processed to the same method of payment used when placing your order. Please be aware that processing time can vary between different financial institutions and usually takes between 2 – 14 business days for the refund to reach your account. Your refund will exclude any additional shipping costs or import duties and taxes that were originally paid.
For all return enquiries, please contact us at [email protected] for a return form with instructions prior to shipping the item back to us.
M&K offer free shipping to the following locations:
United States, Canada, Australia, United Kingdom, Asia and Europe.
In some cases, local duties and taxes will not be charged at checkout and may apply. If you are unsure if this will affect you please contact [email protected] before making your purchase.
This will depend on the status of your order. The sooner you contact us regarding a change of delivery address, the sooner we can help. Once a package has been shipped, there is a $25 redirect charge should the address need to be changed while the order is in transit.
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.
Please note that we cannot ship wallpaper or fabric orders to PO Boxes or parcel lockers. If you include one of these in your shipping address, your order may be delayed until you provide us with a valid residential or business address.
If you receive an incorrect item on your order, please contact our Customer Service Department straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.
Sometimes orders can be sent in multiple boxes as they may have not fit in just one. Please contact our Customer Service Department to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.
For Courier Service deliveries: If you have not given authority to leave at your address and you are not present at the time of delivery, you will need to contact the courier service to arrange a redelivery. If you miss the 2nd delivery attempt your item will be returned to the courier depo for your collection or you can arrange a 3rd delivery attempt – at your own cost. Please contact [email protected] if you have any queries on this.
Yes, we require proof of delivery for all orders. This is to ensure the safe arrival of your purchase. We will not authorise a parcel be delivered without a signature.
If you are based in Canada and are the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
We understand the need to get your order to you as quickly and safely as possible. All orders (excluding samples) are sent with tracking, so you can keep an eye on them the whole way. Please note that the majority of Milton & King wallpapers and fabrics are made to order, so please allow us 14-21 days for us to craft your fabrics and 3-4 days for wallpapers. We do carry stock of the more popular items in both Australia and Texas, these generally ship within 1-3 business days. Please contact us to enquire about stock levels, if you have any special shipping requests or need further information.
Once your order is confirmed by email it is processed by our warehouse and despatch department. The items are hand picked and enclosed safely in a box. Once ready and collected for dispatch, you will receive a shipping confirmation email with your tracking number and freight forwarder.
We offer samples for all of our wallpapers and fabrics. Samples are standard size A4 (8.5″ x 11″). We highly recommend purchasing a sample prior to ordering so that you can see our colour vibrancy and print quality. To do so simply choose the sample option from the dropdown on each product page.
Our rolls are considered DOUBLE rolls which means that each double roll is 30 feet long (a single roll is 15 feet long). If your project requires two double rolls, for example, just order two of our rolls. If you need two single rolls, order just one of our rolls.
To apply for a Milton & King Trade Account please follow this link and complete the form. Please include a brief overview of your business including what products you are most interested in. Once received and reviewed, we will be in contact with you directly in regards to your application.
Yes you can! We like to look after others in the industry and have worked hard on our pricing in order to do that. If you are a stylist, architect, interior designer, builder or another trade that works within a relevant industry then you may be eligible for a Milton & King Trade Account. The Milton & King Trade Program offers you exclusive Trade Discounts across a range of products, as well as Trade only products and VIP access to new releases.
This will depend on the status of your order. If you wish to cancel your order, please contact us as soon as possible. Cancellation fees may apply.
Milton & King check every purchase before sending it out to you. However, in the unlikely event of your item getting damaged in transit, please email us with photos of the damage within 30 days. We will then arrange to have the damaged product picked up and shipped back to us. Where we will then make arrangements to send you a replacement.
We understand that from time to time you may wish to return a product to us. We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances. This returns policy applies to customers irrespective of your geographical location.
Unfortunately, we can’t refund sale items or items purchased during sales promotions, sale items are FINAL and non-refundable..
Milton & King accepts Visa, Mastercard and American Express payments from customers worldwide, and uses the Stripe payment Gateway for our credit card transactions. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Milton & King ever see it. We also offer payment via PayPal and Afterpay. Very handy indeed.
Pattern repeat measures the design on your wallpaper. It is the vertical distance between one point in the pattern and where that identical point appears again. Pattern repeats can vary in size and are important to keep in mind when deciding how much wallpaper to order
To make this process easier for you, Milton & King provides a wallpaper calculator on every product page. Simply enter your dimensions (height & width) and our calculator will provide you with the quantity of rolls you will need to order for your project.
We’ve even taken the design repeat into consideration when calculating how many rolls you will need. Furthermore, if it’s still a little confusing please don’t hesitate to email us at [email protected] with the wall dimensions (height and width) of each wall you’d like to cover with wallpaper and we can calculate how many wallpaper rolls you’ll need for you. It can be a bit complicated to figure out and we’re more than happy to help!
Most commercially available pastes are of equal quality and for most applications will do the trick. You can pick these up from any good hardware store or wallpaper shop. We generally like to recommend a good tub adhesive like Roman Ultra Clear or Zinsser Sure grip. Only because we know they work.
Milton & King is excited to offer you the Afterpay payment option that allows you to ‘Shop Now, Enjoy Now, Pay Later, Interest Free’.
Afterpay offers interest free payment plans for your online purchases at miltonandking.com. You buy what you want today, receive your order just as normal and pay it off in four equal, interest free fortnightly instalments.
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